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‘Amazing book. Spot on. Love it!’

Gareth Powell

‘Thank you – it makes sense!’

Clea Harmer

‘A novel you can learn from!’

Inge Vogels

‘Congratulations on Pride and Joy – my life!’

Dione Rogers

‘The author really understands the National Health Service’

Dr Joe Emeagi

‘It is extremely accurate in capturing a lot of the difficulties that exist.’

Pam Whittle, CBE

Latest blog posts

Designing and delivering healthcare in the community

Alex Knight 28-Jun-2014

In the community setting there are two very different types of patient flow - bed based and community services. Each have very different operational challenges. Read more »

Managing emergency and elective patient flow through operating theatres

Alex Knight 28-Jun-2014

The emergency-elective theatre challenge. Read more »

The assessment unit is at the heart of patient flow

Alex Knight 28-Jun-2014

Logistically, assessment units act as a buffer between A&E and the rest of the system. It's a critical logistical point. Read more »

Latest Reviews

Displaying 3 of 31 Read all »

This is a must read for politicians, policy makers, clinicians and managers. It tells the story of how healthcare systems can be managed in a sustainable way with the patient at the centre of decision making.

Dr Mike Williams


Pride and Joy wraps quality improvement techniques with a story and characters and thus presents the key messages in a highly engaging way.

Professor Viv Bennett

Director of Nursing for Department of Health and Public Health England

This book is 5/5 because it is a page turner, has a fantastic plot and explains the underlying theory in an easy to understand and compelling way.
From healthcare students to CEOs, this book is for you.

Jake Matthews BMedSc

Founding Chairman

The Birmingham Medical Leadership Society (BMLS)