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About Alex Knight

Alex was mentored for almost three decades by Dr Eliyahu M. Goldratt, the inventor of the Theory of Constraints (TOC). During this time Alex explored ways in which the TOC principles could be applied to the service sector. Pride and Joy brings together Alex’s knowledge and experience of TOC and insight into how TOC can be applied to health systems.

Pride and Joy

Written as a business novel about a struggling hospital, Pride and Joy takes the reader through a journey of discovery into why good people with good intent struggle to achieve a breakthrough in performance. It offers a practical way to address the core problem of our health systems and achieve high-quality, patient-centred affordable care for all.

Latest Reviews

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The book’s simplicity is its success. Every health care professional should read it.

Matron (Children)

NHS Trust, England

Pride and Joy is a great read, combining entertainment with insight into how complexity can be simply and practically managed. I have waited a long time for an alternative to 'The Goal' and the healthcare setting of this book will make the TOC principles and tools more readily accessible to service providers and particularly healthcare. I will definitely be recommending this book.

Dr Roy Stratton

Reader in Operations and
Supply Chain Management

Nottingham Trent University