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‘Amazing book. Spot on. Love it!’

Gareth Powell

‘Thank you – it makes sense!’

Clea Harmer

‘A novel you can learn from!’

Inge Vogels

‘Congratulations on Pride and Joy – my life!’

Dione Rogers

‘The author really understands the National Health Service’

Dr Joe Emeagi

‘It is extremely accurate in capturing a lot of the difficulties that exist.’

Pam Whittle, CBE

Latest blog posts

Designing and delivering healthcare in the community

Alex Knight 28-Jun-2014

In the community setting there are two very different types of patient flow - bed based and community services. Each have very different operational challenges. Read more »

Managing emergency and elective patient flow through operating theatres

Alex Knight 28-Jun-2014

The emergency-elective theatre challenge. Read more »

The assessment unit is at the heart of patient flow

Alex Knight 28-Jun-2014

Logistically, assessment units act as a buffer between A&E and the rest of the system. It's a critical logistical point. Read more »

Latest Reviews

Displaying 3 of 31 Read all »

The book’s simplicity is its success. Every health care professional should read it.

Matron (Children)

NHS Trust, England

Pride and Joy is a great read, combining entertainment with insight into how complexity can be simply and practically managed. I have waited a long time for an alternative to 'The Goal' and the healthcare setting of this book will make the TOC principles and tools more readily accessible to service providers and particularly healthcare. I will definitely be recommending this book.

Dr Roy Stratton

Reader in Operations and
Supply Chain Management

Nottingham Trent University