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‘Amazing book. Spot on. Love it!’

Gareth Powell

‘Thank you – it makes sense!’

Clea Harmer

‘A novel you can learn from!’

Inge Vogels

‘Congratulations on Pride and Joy – my life!’

Dione Rogers

‘The author really understands the National Health Service’

Dr Joe Emeagi

‘It is extremely accurate in capturing a lot of the difficulties that exist.’

Pam Whittle, CBE

Latest blog posts

Designing and delivering healthcare in the community

Alex Knight 28-Jun-2014

In the community setting there are two very different types of patient flow - bed based and community services. Each have very different operational challenges. Read more »

Managing emergency and elective patient flow through operating theatres

Alex Knight 28-Jun-2014

The emergency-elective theatre challenge. Read more »

The assessment unit is at the heart of patient flow

Alex Knight 28-Jun-2014

Logistically, assessment units act as a buffer between A&E and the rest of the system. It's a critical logistical point. Read more »

Latest Reviews

Displaying 3 of 31 Read all »

Wow - what a great job you did! I know Eli would be proud. One of the best - if not the best book I have read on TOC. Excellent job! 

John Covington

President, Chesapeake Consulting, USA

In choosing to fictionalise his experience of working with many healthcare systems, Alex Knight challenges his readers to think about the realities of hospital management in new ways. 'Pride and Joy' is an essential read for those 
who wish to implement change and improve the quality of care within the hospital sector. 

Ailsa Granne

Oxford, England

Patients should only stay in hospital as long as they need to. This is central to the quality of care. Read this book - it will change your view of how to manage patient flow in a hospital. It can transform the way we deliver care and steer us away from the downward spiral of poor quality, poor performance and inefficiency.

Jeffrey Worrall

Portfolio Director

NHS Trust Development Authority
Derby office